How UCHealth navigates change management, tracks ROI for its AI deployments

UCHealth, based in Aurora, Colorado, has long been an AI pioneer in healthcare and is expanding its approach with a broader slate of use cases. The system aims to weave AI into frontline care and operations, from bedside decision support to scheduling and resource management, while upholding governance, safety and clinician oversight.

The journey has not been without friction for clinicians and patients, highlighting the need for effective change management and user training. UCHealth is formalizing how it tracks ROI across clinical, financial and operational metrics, with guidance from Brittany Cyriacks, RN, clinical informatics program director. Early results suggest real dividends as AI evolves, reinforcing its potential to improve care quality, boost efficiency and reduce costs across the health system.

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