A KLAS report shows CMIOs and CNIOs increasingly treat clinician experience as a strategic financial lever, connecting clinician burnout, workflow inefficiencies and EHR-related friction to revenue, quality and retention. Leaders prioritize EHR optimization, change management and measurable clinician time savings as investments that reduce turnover costs and improve throughput. They also call for stronger governance and cross-functional teams to align clinical, IT and finance objectives.
AI and automation feature prominently: respondents advocate documentation automation, ambient clinical intelligence, predictive analytics and smarter CDS to cut administrative burden and reclaim face time for care. However, executives warn about integration challenges, alert fatigue, unclear ROI and data governance, urging phased pilots, vendor accountability and rigorous measurement to realize cost and care gains.
